We are ITFM authorities, implementation experts,
ServiceNow technologists – and much more.

William is a leading authority on IT financial management in organizations of every size. With over 25-plus years as an ITFM practitioner, more than 100 organizations across industries and the public sector have relied on his expertise to build successful ITFM practices that deliver transformative outcomes.

As Director of Customer Success at Proven Optics, Carter Christley brings nearly a decade of hands-on experience in IT Financial Management and the ServiceNow ecosystem. With a strong foundation as a former solutions architect, Carter has been involved in nearly 100 Proven Optics software implementations – helping customers maximize adoption, accelerate time-to-value, and achieve long-term success. Carter is passionate about partnering with organizations to operationalize ITFM best practices through Proven Optics’ solutions. His deep product knowledge and commitment to customer outcomes make him a trusted advisor for CIOs, IT finance teams, and platform owners alike. Whether guiding strategic engagements or supporting day-to-day optimization, Carter ensures customers realize measurable value at every stage of their journey.

Kylie is an experienced operations leader specializing in scaling start-ups for rapid growth. With a strong background in supporting high-growth pre-IPO entities, she brings extensive expertise in implementing systems across operations, payroll, HR, finance, equity management, and travel and expense management. Known for building efficient, scalable infrastructures, Kylie helps organizations streamline processes and ensure operational readiness for key business milestones.

Kyle has spent the last 13 years being devoted to the wide world of ServiceNow and the greater ServiceNow ecosystem. His skillset ranges from taking new products to market within the Store Community; to building out technical sales and delivery organizations within a variety of companies both large and small. His leadership runs cross-functional from the first time a client interacts with solution demos to ensuring value is obtained once customers operationalize the applications. At Proven Optics, Kyle is responsible for leading both solution consulting and technical delivery on a global scale.

Nick leads North American sales at Proven Optics, driving growth and customer success. With a decade in IT financial management, he helps organizations optimize financial operations and maximize value through Proven Optics’ innovative solutions.