ServiceNow has seen another strong quarter – They recently announced that Q4 subscription levels were up 32% year-on-year to $1.18 Billion. Bill McDermott, CEO of ServiceNow, also revealed that the company now has 1,093 customers with more than $1 Million ACV, representing 23% growth year-over-year.
Many of the top deals signed this past year for ServiceNow were in areas outside of ITSM which is historically a core growth driver. ServiceNow’s broad “enterprise workflow” approach has gained significant traction in areas relating to employee and customer experience.
Commenting on these stellar results, McDermott stated, “We delivered over 30% organic top line growth, 25% operating margins, and $1.4 billion in free cash flow, just an outstanding performance and a testament to our ServiceNow strong culture. Throughout the year, we led with courage and conviction. We took care of our team, our customers and our communities. And most importantly, we led with ServiceNow’s purpose to make the world of work, work better for people. We strive to see the world through our customers’ eyes with empathy to address their needs. The workflow revolution is happening and the pandemic is accelerating digital transformation.”
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