Now that it’s 2020, CIOs are thinking about the next leg of their digital journey. Forrester’s CIO predictions report states, “CIOs will get a chance to step forward as business leaders, further developing their tech-driven innovation, people management, and ecosystem-building skills.”
IT leaders provide a sneak peak into what’s on their IT roadmaps for 2020:
1: Data Science and Analytics – CIOs see enterprise data strategy as a necessary part of their firm’s transformation plans. More “analytics translators” who can contextualize analytics for the business are needed. “Business domain knowledge is critical. We want to advance the ball on our enterprise data capabilities.” states Brian Dummann, chief data and analytics officer for McKesson. Industry domain experts who can break down data sets, understand how data flows, and extract value from data are in hot demand.
2: AI and Machine Learning – Artificial intelligence and machine learning is being adopted for more targeted means. “2020 will be the year of the omnichannel ‘super-agent,’ an assistant that caters to people for whom ‘instant gratification has become a reality,’” says Alorica Chief Transformation Officer Bhaskar Menon. Alorcia, which supports business processes in call centers, is focused on improving Ava. Ava is a virtual assistant that answers both the company’s employees and customers’ questions through text or voice-to-chat. “We have to be omnipresent in whatever channel customers want,” says Menon.
3: Cloud Migrations – Iron Mountain, a company that uses machine learning to analyze and manage digital content on Google Cloud Platform, relies on the cloud. The cloud helps them manage digital content for media, entertainment, and data-rich sectors. CTO Fidelma Russo wants to leverage new technologies to help change the culture. Apparel retailer Talbots is transferring e-commerce and application infrastructure into the cloud to reduce its reliance on on-premises equipment. This allows them to analyze conversion rates, average order volume, and the number of shopping carts users create.
4: Low-code – Low-code programming is a strategic priority for Nutanix. Staff are learning to use Workato, a popular low-code tool used to express code through optimal workflows and interactive design. Using low-code scripts may enhance business processes efficiency.
5: RPA – Robotic Process Automation (RPA) can help automate mundane employee tasks. This includes on-boarding and off-boarding end users of the company’s billing and revenue management software.
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