Proven Optics Business Analyst Role

Proven Optics develops and delivers a set of proprietary applications built on the ServiceNow platform that are available to customers via the ServiceNow Store. The Business Analyst’s primary role is to help customers translate current or desired state financial processes to the requirements for use in the set up of the applications in the customer’s ServiceNow instance.

Job Description & Experience

Business Analysts applying for this role do not need experience with Proven Optics’ ServiceNow applications. Our most successful Business Analysts have 2-5 years of experience helping customers articulate, define, and update current and goal state processes for implementation in an application or system. The key processes we help customers with are budgeting, forecasting, cost modeling, and invoicing (showback or chargeback). A background in budgeting or cost modeling and strong Excel skills, particularly related to data analysis and data management, is strongly recommended for anyone applying for the Business Analyst role. ServiceNow Platform knowledge is preferred.

Business Analysts work directly with the customer team to capture budget, cost model, or invoicing requirements. Once requirements are prepared, the Business Analyst captures sample financial data sets for analysis and evaluation for use within the Proven Optics application. The Business Analyst supports the developers in the implementation of the requirements, including data transforms, dashboard design, workflow design, and testing and supporting customer User Acceptance Testing. Business Analysts can also support customer training sessions and other post implementation support and project close out.

Proven Optics will train Business Analysts on Proven Optics applications and our approach to budgeting, forecasting, cost modeling, and invoicing. Proven Optics leverages a series of templates for data gathering and analysis and workflow development. Dashboard design starts with our standard recommended dashboards and are adjusted based on customer data available.

Successful candidates will demonstrate strong data assessment skills, strong written and oral communication skills, and an ability to interact effectively with customers.

Interested in joining our team? For more information or if you are interested in applying for this role, please email